Merchandising & Customer Service Excellence on the High Street – Turning Footfall into Spend & Repeat Business

On the high street, customers make decisions quickly. This practical workshop explores how layout, displays, pricing and customer service work together to influence customer behaviour, increase conversion and encourage repeat visits.

Part of the Supporting Hull & East Yorkshire High-Street Businesses series, this session focuses on realistic, low-cost improvements that businesses can implement immediately. Participants will look at their space through the eyes of the customer and understand how confident, consistent service supports merchandising to turn footfall into spend.

No theory — just practical actions that work in real high street environments.

Key Learning Objectives

By the end of the workshop, participants will be able to:

• Understand how merchandising and service influence buying decisions
• Improve layout and flow to support conversion
• Use displays and pricing to build customer confidence
• Link customer service behaviours to product placement and sales
• Create greater consistency across teams
• Identify practical actions to increase spend and repeat visits

Delivered by expert Insight6 on behalf of Hull and East Yorkshire Business Support Services.

If you are based on the High Street in Hull or the East Riding of Yorkshire places are fully funded and you can book on today!

Date
10 March, 14.00pm – 15.30pm

Location
Online

Event Link